Events
3rd European CAF Event: CAF Inspiring Change
From: 21 October 2009
To: 23 October 2009
Committee meetings
From: 29 September 2009
To: 30 September 2009




News
Top Public Managers in Europe
18 September 2009
European Primer on Customer Satisfaction
16 September 2009
Project: Respa
19 August 2009
Project: Arvanitidis Winery
26 July 2009
Project: The Art of Dreaming
06 April 2009




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16 September 2009
European Primer on Customer Satisfaction

This publication explains the relevance of customer focus and the role(s) citizens/customers play in public sector management. It gives an overview of different methods and techniques around customer insight including examining the importance of customer needs, expectations and satisfaction.

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